Shipping Policy
At Oliver Signs, we are committed to delivering your custom signage products with care, efficiency, and attention to detail. Below is our shipping policy to help you understand how we process and deliver orders.
1. Order Processing
Each order is crafted with precision and customized to your specific requirements. As a result:
Production Time: Most orders are processed and produced within 3–10 business days, depending on the complexity and materials.
You will receive an order confirmation once your order is received and another notification when it has been shipped or is ready for pickup.
2. Shipping Options
We offer the following options:
Local Delivery (within Trinidad & Tobago): Available upon request. Delivery fees may apply based on distance and order size.
Courier Shipping: We partner with reliable carriers to ship across the Caribbean. Delivery times vary based on location.
In-Store Pickup: Available at our physical store. We’ll notify you when your order is ready for collection.
3. Shipping Rates
Shipping costs are calculated based on:
Order size and weight
Delivery method
Destination address
You will be shown applicable shipping charges during checkout or at the time of quoting.
4. Delivery Times
Estimated delivery time depends on the shipping method selected and destination:
Local Deliveries: 1–3 business days after production
Standard Shipping: 3–7 business days after dispatch
Express Shipping: Available on request at an additional cost
Please note: We are not responsible for delays caused by the carrier or unforeseen circumstances such as weather or public holidays.
5. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
Contact us within 48 hours of delivery with photos and details.
We will work with the carrier to resolve the issue and, if needed, provide a replacement.
6. International Shipping
At this time, Oliver Signs primarily serves local and national customers. If you are located outside Trinidad & Tobago, please contact us directly to discuss possible shipping arrangements.
7. Questions?
If you have any questions about your order or shipping options, please contact us:
Email: info@oliversignstt.com
Phone: (868) 637-8726
Address: I.D.C. Industrial Estate, P.O. Box 3283, Diego Martin, Trinidad, West Indies