FAQs
Shopping Information
Delivery charges start at TT$200 based on weight, size and destination of package.
It takes 10–15 business days.
The order is processed 48 hours after receipt to allow for possible cancellations or modifications by the customer. Once confirmation of funds is received, an email notification will be sent.
Yes, you will receive an invoice with a full breakdown of your order.
Yes, you can place an order on behalf of someone. Please ensure the address details are entered correctly.
Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can use this link to monitor your delivery status in real-time.
We accept major debit and credit cards, WiPay, bank transfers, and mobile payment options (availability varies by region). All transactions are secure and encrypted for your safety.
Payment Information
The payment is deducted 48 hours after the order is placed.
Whilst browsing our site, all frames have a “heart” symbol closeby, if you like this frame, or have an interest in it, you can click on the heart and your “wishlist” will be created. Click and add as many frames as you like.
Take clear photos of the package or frame immediately and send them via WhatsApp to our Customer Service Team.
Yes, you can change or cancel your order within 24 hours of placing it. A change fee of TT$100 applies.
Package tracking allows you to see the status of your delivery; whether it is at the courier facility, out for delivery, or already delivered.